- Why should I have a Preventive Maintenance contract when the equipment is under warranty?
- A warranty covers the equipment if it breaks down or there are manufacturer defects. It does not cover Preventive Maintenance.
- Equipment should be checked and maintained Semi Annually for the first year, and then quarterly each year after purchase.
- Preventative maintenance restores a machine’s performance and helps avoid unforeseen breakdowns.
- Does Preventive Maintenance really increase the life of equipment?
- Yes, prevents the additional costs & repairs a machine will incur when not properly maintained (Similar to maintaining car, you have to change the oil to keep the engine running).
- What are the actual benefits of having a Preventive Maintenance Contract with Smith & Schaefer?
- Maintenance work is performed on customer premises.
- We provide protocols for individual pieces of equipment.
- Downtime is scheduled to minimize inconvenience.
- If a potential failure is identified, customers receive detailed report of necessary repairs/upgrades.
- 36 hour response time for emergency repair (during normal business operation).
- Preferred customer treatment: contract customers receive priority over non-contract service requests.
- What is included in the Preventive Maintenance Contract with no additional cost?
- Standard preventative maintenance procedures.
- Service contracts include travel & labor charges.
- 20-40% discount on all parts.
- Over the phone technician support/customer service available free of charge.
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